How do I track my order?
You’ll receive a tracking link via email once your order ships. For even easier access, sign up for an account to log in and check your order status and details anytime. No account? No problem! You can still track your order 24/7 right here. If you have any questions about your tracking or shipment, feel free to email us at [email protected] or use the form on our Customer Support page.
I received a wrong/damaged product, what should I do?
We sincerely apologize if your product arrived damaged. To help us resolve this quickly, please contact us within 7 business days. Email us at [email protected] or use the support form on our Customer Support page, providing photos of the damaged product, your order number, and any relevant details along with your receipt.
We will respond with a resolution as soon as possible. For more information, please read our Return & Refund Policies.
When will my product order be placed?
We process customer orders by 5 PM EST (U.S.) every business day. Orders placed before this time will be processed within 1-3 business days. If your order is placed after 5 PM EST, it will be processed by 5 PM EST the following business day. Orders placed over the weekend will be processed by 5 PM EST on Monday.
When will my order be shipped?
The delivery countdown begins once your package is shipped, not when you submit your order.
If your order status is ‘processing’ on your tracking page or you’ve received an email confirming your order has been processed, it means our fulfillment team is preparing your product, including generating the shipping label. At this stage, the package has not yet been handed over to USPS. We typically ship products within 3 business days or less. Delivery times are based on standard U.S.-wide shipping.
Your tracking information will update automatically once your package is in the carrier’s possession. For more details, please visit our Shipping & Delivery page.
Why won’t my credit card go through?
There are usually two reasons your credit card won’t be accepted upon checkout:
- If you receive a Gateway Error when ordering, your credit card has been declined by the credit card provider. Please contact your provider to correct any issues.
- If you receive an AVS Mismatch message when ordering, it means that the billing address you entered does not match the address listed with the credit card provider. Simply enter the correct billing address to proceed with your order.